Refund Policy

We offer a no quibbles return policy on all items purchased from yogime.co.uk. We want all our customers to fall in love with their chosen items. However, if you're unhappy with your purchase, please let us know as soon as possible and return within 30 days of purchase.

All returned items must be unused and in their original condition and must be in their original cellophane and branded wrapper for returns to be accepted. If any products have been removed from their wrapper, we are unable to accept a return.

To start a return, you can contact us at info@yogime.co.uk. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

The returns address for all returns is;

yogime.co.uk Returns
1(b) Raven Road
Walsall
West Midlands
WS5 3PZ.

We ask that you include the original order number or invoice in the packaging when returning item(s). This will help our returns team process your request much faster.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Postage

The postage and handling of your return is your responsibility. Please ensure that you obtain proof of postage when sending your parcel back as we cannot be held responsible for any orders that do not arrive back to us. 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Refunds can take up to 14 days after receipt of the return.